Offering excellent customer service to customers that are living thousands of miles away is not always easy, especially if business picks up at the main office and staying in contact with your international contacts becomes difficult. However, without receiving quality service, many customers will stop doing business with American companies, so maintaining good communication is a must. One way to do good business is to make sure that all requirements within the countries have been met. This helps business to keep FCPA Compliance (Foreign Corrupt Practices Act) and stay away from legal … [Read more...]
Use Employee Feedback To Improve Your Customer Care Training Process
Proper customer care will be possible only if the employees are well trained. Almost all business entrepreneurs are aware of this fact. However, the same entrepreneurs ignore that the training, must be relevant and must provide value addition. Telling your employees that they should be polite with customers is not training. That is common sense. Chances are high that your employees are aware of this fact. Your training should focus on those issues and complications that will arise because of the special nature of your business. If you work in an industry where customers often try to solve … [Read more...]